Frequently Asked Questions
Where are you located?
Group classes are held at Jai Johnson's Karate Center.
Is childcare provided?
Work The Floor does not provide childcare.
Do my class passes work for video rentals?
No. You will need to purchase a pass that has video access.
How do I check how many class passes I have left?
At any time you can look up your active passes by going to https://workthefloorfitness.punchpass.com.
Do I need equipment?
For Dance Fitness, no equipment is required. We suggest a comfortable cross trainer shoe with a smooth sole. If your shoes grip the floor too much it could lead to knee pain and cause damage. Check out our blog post on the best shoes for class.
Can I get a refund?
You may receive a full refund on any unused class pass. Please email us at firstname.lastname@example.org to request a refund.
Can my friend use one of my passes?
No, we're sorry. All class passes are tied to specific guests and cannot be shared, transferred or gifted. If you'd like to gift classes, please contact us directly. We can apply directly to an account or issue a gift certificate.
How do I rent a video?
In order to view the content library, you will need to purchase a class pass with video access. Please refer to "passes." in the main menu.
Why doesn't my login work?
To login to PunchPass (our class pass system) you must "Create a new account" if you haven't yet done so. When creating an account or logging in, you must use the email you've previously provided to Work The Floor. (if you have purchased a pass or attended a class before, you would have been asked to provide an email. If you have never purchased a pass or attended a class, you will be creating an account from scratch and can use any email desired) If you cannot find your class history or active passes after you've created your account and logged in, chances are you used a different email than the one we have on file for you and inadvertently created a brand new account. Please email us at email@example.com so we can get your account updated with the correct email.